Frequently Asked Questions

How long does delivery take?
We only deliver to Mainland UK – the following areas and postcodes are NOT covered: HS, IV, KA27 - KA28, KW, PA20 - PA49, PA60 - PA78, PH17 - PH26, PH30 - PH44, PH49, PH50, ZE, BT, IM, TR21 - TR25, GY, JE, or ANY other postcode on the Isle of Wight, Isle of Man or in Northern Ireland and the Scottish Highlands. If you would like an order delivered to any of the above locations or an international address then please contact us first and will be able to advise you of cost on an individual basis.

We aim to process and ship your order within 48 hours of receiving confirmation of your order (Weekends & Bank Holidays incur a slight increase in processing time). Most UK deliveries should arrive within 1-3 days of posting but please allow 5 working days before contacting us. 

Are my credit card details safe?
Yes. Our payment service provider PayPal provide the safest means available today for ordering securely on the Internet. We never see any of your credit card details.

Please note that you are not required to have a PayPal account if you would like to pay by debit or credit card through PayPal.

If you have any questions regarding PayPal then please feel free to contact us.

Can I receive an Order quickly in time for a birthday or Christmas?
Yes. Simply contact us before you place your order and ask us for our Special Delivery option. For a few pounds more we can send your order by 48 hour Special Delivery.

I have a different question!

Please feel free to ask us anything, we're here to help.

Click here to contact us with your enquiry.