Terms & Conditions

Shipping and Handling

Shipping costs are clearly displayed before you are asked to complete your order.  We are also happy to post orders to a different address than that of your home address.

We only deliver to Mainland UK – the following areas and postcodes are NOT covered: HS, IV, KA27 - KA28, KW, PA20 - PA49, PA60 - PA78, PH17 - PH26, PH30 - PH44, PH49, PH50, ZE, BT, IM, TR21 - TR25, GY, JE, or ANY other postcode on the Isle of Wight, Isle of Man or in Northern Ireland and the Scottish Highlands. If you would like an order delivered to any of the above locations or an international address then please contact us first and will be able to advise you of cost on an individual basis.

All orders are posted using Signed-for delivery. This means that you must sign for your order at the point of delivery. A card will be left so that you may arrange a preferred delivery date with the courier or you may collect the items form the local depot. When orders are shipped to the nominated shipping address and are returned to us as 'uncalled for' you will be liable for paying the postage costs to have the order posted again prior to the order being shipped out. If you subsequently cancel the order you will be entitled to a refund minus the costs of postage.   Your statutory rights are not affected.

Delivery Schedule

We aim to process and ship your order within 48 hours of receiving confirmation of your order (Weekends & Bank Holidays incur a slight increase in processing time).Most UK deliveries should arrive within 1-3 days of posting, please allow 5 working days before contacting us. 

If an item is out of stock, we will notify you of this and offer you the choice of waiting, choosing an alternative item of equal value or refunding that part of your order. 

28 day no-quibble money back guarantee!

You can return your item(s) to us within 28 days of receiving your order for a complete refund. All that we ask is that the item(s) must be returned to us in their original as new condition with all of the tags attached and the item(s) still in their original unopened packaging. Items that have been used, washed, soiled or damaged in any way will invalidate this offer.

You are strongly advised to use signed-for (recorded) delivery when returning orders as we will not be held responsible for returns that go missing in the post.

Orders cancelled within 24 hours of being placed are subject to a 5% charge to cover credit card fees.

IN THE FIRST INSTANCE, PLEASE CONTACT US TO OBTAIN A RETURNS-TICKET AND FULL SHIPPING ADDRESS, THANK YOU.

Please remember to include your original order number when communicating with us.